About The Role
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre. 
 
At V12 Vehicle Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Vehicle Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms and plan which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, Account Management and much more. 
 
The Role
 
Working within our Vehicle Finance Team, you will provide an excellent customer contact experience for all Vehicle Finance customers, aiming to resolve customers’ enquiries at first point of contact.  You will be trained to answer customer queries and also to undertake some administrative duties such as responding to emails and written correspondence, actioning DSAR requests and processing of various reports.

This is a volume intensive, fast paced environment working to strict operational service level standards where attention to detail is a key requirement.

Our opening hours are 9am - 7pm Monday - Friday and 9am - 5pm on Saturday. You will be scheduled a flexible shift pattern to cover these hours up to 37 hours per week with part time contracts available. We are a Hybrid working business therefore once your training is completed and you are competent in role, remote working is available. 
 

What you will bring

We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, team work and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do.

If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.

How you will be rewarded

Along with a competitive entry salary you also get; 
  • Annual bonus scheme
  • Life assurance 
  • Matched pension contributions 
  • 25 days annual leave plus flexible bank holidays and your birthday off, on us!
  • A wide range of flexible benefits from Cycle2Work to private healthcare  
  • Free fruit and hot drinks throughout the day 
  • Paid volunteering days and matched charity fundraising
  • Free parking 
At V12 Vehicle Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day, an onsite canteen serving hot and cold food throughout the day and dedicated breakout areas.
We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.