About The Role

At Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing service excellence at every opportunity.

We are now looking for committed and enthusiastic Administrators to join our Motor Finance Operations and process new Motor Finance hire purchase agreements received via our network third party motor dealers. 

The role 

This is a fast turnaround, high volume processing role with the opportunity to interact with multiple external partners and internal support functions. You will join a lively team within our growing Operations function and work towards stretching targets to ensure that our customers receive a high quality swift service. 

The processing of loan agreement documentation includes checking customer information such as identity and affordability, reviewing vehicle details, loan amounts and ensuring all conditions of the loan acceptance have been met prior to loan activation.

This role is mainly administrative (approximately 75%) with an element of telephony where interaction with internal account managers, external motor dealers and motor finance brokers may be required. 

We offer a flexible shift pattern between the hours of 8.00am - 7.00pm Monday-Friday, 9.00am - 5.00pm Saturday and 10.00-4.00pm Sunday (1 in 4 weekends).We are willing to consider part time hours, particularly evening and weekend cover. 
What you will bring 

Experience within a Financial Services organisation would be advantageous but is not essential as full training will be given. If you are a self-motivated individual who has a proven track record in customer service, good attention to detail and a good team player then you could be part of a specialist team who are approachable, driven and hold the customer at the heart of everything they do.

If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.

How you will be rewarded 

Our entry level salary is £19,300 - £21,500 depending on experience per annum, you also get; 
  • Annual bonus scheme
  • Life assurance 
  • Matched pension contributions 
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • A wide range of flexible benefits from Cycle2Work to private healthcare  
  • Free fruit and hot drinks throughout the day 
  • Paid volunteering days and matched charity fundraising
  • Free parking 
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.


About The Company

Our customers are at theheart of everything we do, but we can’t achieve our customer focused strategywithout the right people in our team.

At Secure Trust Bank, weknow that people are our biggest investment, which is why a career with us isnot just a job. It’s the chance to be part of something bigger, to add realvalue to the Bank and help us constantly improve, in order to achieve our ambitionof becoming the best bank in Britain. We believe in giving our staff autonomy,with initiative and exceptional performance recognised through a variety ofindividual and team awards and incentives. All our employees have a tangibleimpact on the Group’s core values, and we are looking for candidates who areenthusiastic, proactive and enjoy working in a fast paced environment. So joinus as we strive to Grow, Sustain and Love the way we work.