About The Role
We know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the business and help us constantly improve.

The Internal Resourcing team supports the business in attracting, assessing and onboarding new talent in line with operational needs and as we continue to grow and evolve as a business we are now seeking a volume recruitment specialist to join is and support our contact centres with their recruitment needs. 

About the role 

The Group has growing contact centres in Solihull and Cardiff, servicing our customers across a range of financial products and as Recruitment Lead you will work with key stakeholders to support their recruitment needs, ensuring delivery from initial request through to offer, creatively utilising direct sourcing methods, attraction strategies and robust assessment processes to support our managers in recruiting the very best in financial services talent.   

You will promote and utilise the Group's internal talent pool, exploring every vacancy as a potential development opportunity and ensuring clear and engaging communications are delivered to existing staff.

You will work with operational leaders and the Group Resourcing Manager to enhance the Group's contact centre proposition and employer profile by proposing and maximising opportunities to define and promote our Employee Value Proposition, acting as a careers advocate for Secure Trust Banking Group to help us become an ‘employer of choice’.

Early careers are also a key priority to the Group and you will take the lead in developing and driving our Apprenticeship programme alongside our Learning and Development team to build a strong and sustainable pipeline of talent.   

What you will bring 

We are looking for an experienced Volume Recruiter, either with previous internal recruitment experience or RPO background who can bring with them the knowledge and ability to review our processes, procedures and attraction tools and make recommendations for improvement and simplification.  

You will take ownership of volume recruitment within Group operations and will need to be prepared to take on a range of day to day resourcing, selection and stakeholder management tasks along with transformational project work and process improvement activities. 

You will have excellent communication skills with the ability to build rapport with candidates and stakeholders alike, actively influencing hiring managers and providing challenge where necessary, whilst inspiring potential candidates through engaging communications.

A CIPD or REC qualification would be beneficial but not essential and experience in contact centre or a regulated sector would be preferred.

The reward   


Secure Trust Bank Group is a Great Place to Work, We always knew it, but now it's official! For three years running we have been named a UK Great Place to Work and recently have also been recognised for excellence in wellbeing.

Along with a competitive salary, you will also get;

  • Life assurance
  • Matched pension contributions
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • A wide range of flexible benefits from Cycle2Work to private healthcare
  • Free fruit and hot drinks throughout the day
  • Paid volunteering days and matched charity fundraising
  • Free parking
  • Hybrid working 

We offer a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. We even give you your birthday off, on us.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food.

We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

Everyone is different. Everyone is valued

We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.