About The Role

We know that our people are our biggest investment and to every single one of our customers, our Customer Service Advisors are so much more than a friendly voice on the phone.

We currently have opportunities for customer centric individuals to join us, working across a flexible shift pattern and support our customers.

What you will do 

As a Customer Advisor you will work within our contact centre and work with our customers to help them with their banking needs or finance needs, carrying out day to day transactions and providing excellent customer outcomes at all times.

You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.

What you will bring

Experience within a Financial Services organisation would be advantageous but is not essential as full training will be given. If you are a self-motivated individual who has a proven track record in customer service, good attention to detail and a good team player then you could be part of a specialist team who are approachable, driven and hold the customer at the heart of everything they do.

If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.

The detail

Our opening hours are Monday to Friday 8.30.00am - 7.00pm, and Saturday 9.00am - 6.00pm and Sunday 10.00am - 4.00pm and we have multiple flexible shift patterns within these hours to suit including part-time and evening and weekend shifts. 

How you will be rewarded 

Our entry level salary is £19,300 - £21,500 per annum (depending on experience), you also get; 
  • Annual bonus scheme
  • Life assurance 
  • Matched pension contributions 
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • A wellbeing hour to spend doing whatever makes you happy 
  • A wide range of flexible benefits from Cycle2Work to healthcare checks  
  • Free fruit and hot drinks throughout the day 
  • Paid volunteering days and matched charity fundraising
  • Free parking 
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

Everyone is different. Everyone is valued

We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.