About The Role

We know that our people are our biggest investment and to every single one of our customers, our Customer Service Advisors are so much more than a friendly voice on the phone.

We currently have an opportunity for an experienced customer advisor to take the first step into a leadership position and join is as a Senior Customer Service Advisor. 
What you will do

As a Senior Customer Services advisor, you will carry out the principle duties of a Customer Services Advisor as required with additional responsibilities.

You will deputise for the Customer Services Team Leader when required and support them with the training of the Customer Services Advisors in line with the relevant processes and procedures.

You will fulfil a coaching and mentoring role for the Customer Services Advisors to support them on a day to day basis and to assist them in achieving their operational objectives.

Opening hours are 9.00am - 7.00pm Mon-Fri and 9.00am - 5.00pm on Saturday, you will work a flexible shift pattern within these hours. 

What you will bring

Extensive knowledge of relevant products and processes.

Experience in a fast paced customer services environment

Everyone is different. Everyone is valued

We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.