About The Role
Keeping our customers safe is one of our highest priorities and our Fraud Prevention team do this do this by executing our fraud prevention strategies effectively, investigating and reporting cases of suspected or confirmed fraud accordingly.
 
Key Responsibilities:
 
As Fraud Prevention Associate you will: 
  • Complete necessary validation checks to assist in the identification of potential 1st, 2nd or 3rd party fraud at application stage.
  • Escalate complex/priority cases timely.
  • Where required, to review and assess documentation received in line with internal and regulatory requirements.
  • Work to agreed service level agreements (SLAs), providing exceptional customer service to applicants and retail partners.
  • Be self-motivated and take accountability for own workload.

What you will Bring:

  • Previous experience of customer contact and administration duties desired, but not essential.
  • Good communication skills — both verbal and written.
  • Excellent attention to detail.
  • Strong team player.
  • Ability to effectively prioritise own workload.
  • Ability to work to agreed service level agreements.
How you will be rewarded:
 

Along with a competitive salary you also get; 

  • Annual bonus scheme
  • Life assurance 
  • Matched pension contributions 
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • A wide range of flexible benefits from Cycle2Work to private healthcare  
  • Free fruit and hot drinks throughout the day 
  • Paid volunteering days and matched charity fundraising
  • Free parking 
At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952.  In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.

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Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550. All communications with us may be monitored/ recorded to improve the quality of our service and for your protection and security.