About The Role
Our operational teams are the beating heart of the Group, they are the first point of contact and invaluable support for our Customers, the processors of countless transactions and are the first line of defence that keep our Customers and business safe from potential risk.  

We are seeking an experienced Assistant Manager to join our Underwriting team in Cardiff, with responsibility for assisting the day-to-day management and running of the team, ensuring that our underwriting strategy is executed efficiently, to maximise profit whilst achieving the departments service level agreements by monitoring key performance indicators, coaching, developing your team and providing constructive feedback.

This role would ideally suit someone with financial industry knowledge looking to further their career and gain valuable knowledge of working in a fast paced environment, assessing credit applications and ensuring we deliver exceptional customer service.

Key Responsibilities

  • Manage the day to day running of the Underwriting Team
  • Complete regular 1-2-1’s with team members, providing feedback for monthly performance and highlighting training needs where necessary
  • Coordinate and undertake quality checks to ensure that policies and processes are being adhered to and the correct outcomes are reached
  • Consider quality review outcomes and complaint root cause analysis, identify training needs and implement training/development plans to ensure staff are competent and work to the required standard.
  • Provide support and guidance to the Underwriting Team and ensure that the team has direction on a daily basis.
We offer
  • A competitive salary with annual bonus scheme
  • Life assurance 
  • Matched pension contributions 
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • Paid volunteering days and matched charity fundraising
  • Free parking 
  • Hybrid working 


You will work a flexible shift pattern of 35 hours per week across the following operational hours:

Monday-Friday 8.00am-8.00pm

Saturday 9.00am-6.00pm

Sunday 10.00am-5.00pm 

Nominated Bank Holidays are included

Work will be on a hybrid basis to support office working team members where required.

Everyone is different. Everyone is valued

We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.