The purpose of this role is to support the Senior Compliance Monitoring Manager in the planning and execution of the continuous monitoring programme across the Group, to work alongside the annual Compliance Monitoring Plan. This position will involve completing continuous monitoring activity within 2nd line to ensure the Group’s adherence to legal, regulatory and internal requirements. The Compliance Continuous Monitoring Officer role will play a vital part in highlighting any areas of concern and driving continuous improvement to ensure good customer outcomes.

Key Responsibilities

•          Complete 2nd line continuous monitoring activity across the group, including call monitoring and end to end case reviews;

•          Document and deliver timely feedback to operational leadership;

•          Ensure remedial action is tracked to completion and sufficiently satisfies findings;

•          Participate in call calibration sessions;

•          Identify trends and suggest improvements to ensure good customer outcomes and adherence to regulation;

•          Assist in the production of continuous monitoring MI, reporting concise output and escalating emerging risks to Senior Management;

•          Ensure that regulatory intelligence is shared between 2nd and 3rd line as appropriate;

•          Keep up to date with changes to regulatory requirements and implementation of new legislation and codes of practice;

•          Keep up to date with business changes and support the wider Compliance team;

•          Act with integrity and protect any sensitive information; and

•          Assist with ad-hoc reviews/themes where deemed appropriate such as increased regulator focus or as requested by the Chief Compliance Officer.

•                      Experience in a Compliance Monitoring role/Quality Assurance relating to regulatory risk;

•                      Operational experience in financial services;

•                      Knowledge of FCA SYSC, PRIN, Conduct Risk, CONC, BCOBS and DISP sourcebooks;

•                      Knowledge of Consumer Credit Act;

•                      Ability to learn and apply new/changed regulation or business propositions and test against these; 

•                      Insight and judgement required;

•                      Effective communication skills;

•                      Effective time management to ensure delivery of tasks to tight timescales;

•                      Practical knowledge and experience of the Group business units and how regulatory compliance is achieved within each unit; and

•                      knowledge of Group policies and procedures

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952.  In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.