About The Role

Specialist Collections Agent (hybrid Solihull office location)

Looking for a new challenge and wondering what your next career move might be? A role that will give you career opportunities, flexibility to work from home, comprehensive training, great company benefits and perks, fantastic people to work with and a feel-good atmosphere?  Do you enjoy problem solving? Do you love speaking to people and care about their wellbeing?  

Then you should join our growing, vibrant team as a Specialist Collections Agent in our Motor Department!

About Secure Trust Bank, in just a few words…..

Here at Secure Trust Bank, we’re working towards building the most trusted specialist lender and we need customer focussed  individuals to be a part of our journey! We are an award-winning UK retail bank, providing savings accounts and lending services to over a million customers.

We’re a bank that our customers trust, it’s in our name after all…

We’ve achieved some awards which we think reflect the kind of environment we have as a workplace.

  • We are listed as UK & Europe Best Workplace and  
  • Listed as UK Best Workplace for Women
  • Awarded the Silver Tide mark for our work on diversity and inclusion.

At Secure Trust Bank we encourage a flexible way of working. We took on board the learnings since lockdown and our colleagues have embraced new ways of working as well as new ways of supporting local communities through partnerships, volunteering and our charitable work.

We are a quickly growing business and on the back of our success we are seeing a significant increase in customer contact. Which means we need more superstars to support our customers and keep us on the top of our game.  Our customers are at the heart of everything we do, but we can't achieve our customer focussed strategy without the right people in our team. For us, it's not just about delivering great customer service, it's about constantly improving what we do and finding new ways to help our customers. So, if you're enthusiastic, proactive and enjoy working in a fast-paced environment, we'd love to hear from you.

What you’ll do:

Talk with our customers, who are having difficulties in repaying their loan. Listen to them and work with them to agree a way forward, such as a agreeing an affordable and sustainable repayment plan, or the return of the car. You’ll achieve this by demonstrating fantastic customer service expertise, such as empathy and listening skills, using the information shared with you to support your customers to make informed decisions

What you will bring to the role:

  • You are a good communicator, great listener and able to demonstrate empathy when needed (which will be often!)
  • Experience working in a Contact Centre environment before, or have extensive experience within a customer-facing role
  • An understanding of regulatory requirements (including CONC and CCA) within the financial services industry or a strong willingness to learn.
  • Be confident about speaking to customers on the phone, and updating systems with what you have agreed
  • You have a can-do attitude and want to build a career within financial services

What we offer…..

  • Flexible working environment: We operate in a hybrid way, meaning that there is a mix of home working and in the office with many different work patterns that are available to you – full and part-time. There are also many varied shifts available, with opening times of 8am-8pm Monday to Friday and 9am -1pm on a Saturday.
  • Fantastic benefits and perks:  Happy Birthday, Take the day off (Paid leave)! Paid days off for charitable volunteering days, competitive salaries, company bonus, pension matched to 4% contribution and an extensive rewards catalogue. Plus…..every colleague has a Wellbeing Hour per month to take during their working day and dedicate to their wellbeing. Just a number of things available to you, when you join our team.
  • Feel-good atmosphere: A positive and healthy working environment in which colleagues have the opportunities and support to enhance their own wellbeing surrounded and supported by great colleagues.
  • …….and lots more.

Sounds good?  Let’s talk next steps:

If you want to take the next step towards joining our team, don’t wait any longer; apply today.

If you’re not one hundred percent sure that your skillset matches the role, or you think you don’t have enough self-confidence, but you really like the look of the role, please still send us your application, and we can have a chat to see if we could still be a good fit for your next career move





About The Company
As a fast-growing company, we are always looking for the best candidates to help us grow our business. Our customers are at the heart of everything we do, but we can’t achieve our customer focus strategy without the right people in our team. For us, it’s not just about delivering great customer service, it’s about constantly improving what we do and finding new ways to help our customers and the retail partners we work with. So, we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment.