About The Role

At Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing great customer journeys at every opportunity.

We are now looking for committed and enthusiastic Customer Service Executives to join our Vehicle Finance team.

The Role
Working within our Vehicle Finance Team, you will provide an excellent customer contact experience for Vehicle Finance customers, aiming to resolve customers’ enquiries at first point of contact.  You will be trained to answer customer queries and also to undertake some administrative duties such as responding to emails and written correspondence, actioning DSAR requests and processing of various reports.
We offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Vehicle Finance whilst speaking daily with our customers and getting to know what is important to them. From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more. 
What you will bring  
You will ideally have experience gained within customer service environment and will be able to demonstrate a high level of customer focus. You will have the ability to build rapport with customers and ensure that they feel valued at every touch point, and act quickly and efficiently upon requests.
We have flexible shift patterns including evening and weekend cover, our opening hours are Monday – Friday between 8.00am – 7.00pm, Saturday 9.00am – 5.00pm.
How you will be rewarded 
Our entry level salary is £21,9350 per annum, you also get; 
  • Annual bonus scheme
  • Life assurance 
  • Matched pension contributions 
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • A wellbeing hour to spend doing whatever makes you happy 
  • A wide range of flexible benefits from Cycle2Work to healthcare checks  
  • Free fruit and hot drinks throughout the day 
  • Paid volunteering days and matched charity fundraising
  • Free parking 
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

Everyone is different. Everyone is valued

We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.