What you will do
You will be responsible for reviewing and processing manual documentation in relation to retail finance applications in line with internal and regulatory requirements, along with handling inbound calls and make outbound calls, where required.
You will process queries from retailers as well as requests from other internal departments and escalating priority cases timely in order to further enhance customer experience.
What you will bring
We are looking for someone with excellent communication skills and excellent attention to detail.
Previous experience of customer contact and administration duties would be a benefit.
Everyone is different. Everyone is valued
We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.