About The Role

Who we are

We’re the only UK Credit Management and Collections Company owned by a bank. We are a contact centre with a difference, based in Rotherham Town Centre. We have good public transport links and we’re within walking distance from the Train Station. Since we were acquired by Secure Trust Bank six years ago, we have made significant investments into our people, facilities and technology. This has enabled us to achieve customer satisfaction scores of 4.8/5 from end users. 

 
Key 2020 Points
- Not a single person placed on the furlough scheme in 2020
- Haven't made a single redundancy 
- Increased our headcount dramatically through the pandemic
- Adapted to a more flexible, hybrid model for working remotely

At Debt Managers Services Limited we are growing our Collections operation and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential. 

What you’ll bring

As a Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.

We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and we offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development.

What’s on offer

  • A competitive base salary of £18,750 (£20600 OTE)
  • 4 week in depth training induction
  • 25 days annual leave (plus bank holidays)
  • Your Birthday OFF, On us!
  • Access to group benefits through our Boost platform
  • Free hot drinks, all day, every day
  • Free fresh fruit delivered twice a week
  • Free onsite parking
  • Excellent internal progression opportunities

What you’ll do

 

Our Collections Advisors work closely with customers who are in arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. 

They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences at all times. You will be required to probe into someone's finances, looking into their income and expenditure and discussing any vulnerabilities the customer may have. The more we know about our customers the better the outcome will be for both parties.

We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.

About The Company
Collections Advo