About The Role

At Secure Trust Bank People are at the heart of everything we do.  We are committed to providing service excellence to our customers at every opportunity, and and are proud have been recognised for Excellence in Wellbeing of our colleagues by Great Places To Work. 

We are now looking for committed and enthusiastic Administrators to join our Motor Finance Operations and process new Motor Finance hire purchase agreements received via our network third party motor dealers. 

The role 

This is a fast turnaround, high volume processing role with the opportunity to interact with multiple external partners and internal support functions. You will join a lively team within our growing Operations function and work towards stretching targets to ensure that our customers receive a high quality swift service. 

The processing of loan agreement documentation includes checking customer information such as identity and affordability, reviewing vehicle details, loan amounts and ensuring all conditions of the loan acceptance have been met prior to loan activation.

This role is mainly administrative (approximately 75%) with an element of telephony where interaction with internal account managers, external motor dealers and motor finance brokers may be required. 

We have  full time opportunities with flexible shift patterns to suit including evening and weekend cover.


What you will bring 

You will ideally have experience gained within customer service environment with strong attention to detail. This is a fast paced role and involves working within strict service level agreements therefore the ability to work under pressure is key.  

The benefits

At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food and a pool table to help you unwind during breaks. 

We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us isnot just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.