All Locations
Cardiff
All Departments
Collections , Customer Services
Contract Type
Fixed Term

About The Role

What you will do
 
As a Specialist Support Executive, you will be responsible for dealing with all customers who have been identified as requiring additional and specialised support to manage their finance agreements. You will ensure secure handling and safe keeping of sensitive customer information in line with company, regulatory and industry standards. You will communicate with customers in an effective manner via phone, email and letter. Working as part of a team, you will deliver against individual and team daily, monthly and annual set SLA's. 
 
What you will bring
 
You will demonstrate previous experience of supporting vulnerable customers with strong communication skills. You will be customer focused and confident dealing with high risk customers via phone, email and letter. Demonstrating good literacy skills and previously responsible for sending letters, emails and text  messages to vulnerable customers. You will be comfortable building rapport with both internal and external customers. Also, negotiating in a clear, understanding manner will come naturally to you. As a self starter, you will have the ability to use your own initiative within a framework of guidance. 
 
How you will be rewarded
 
We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer; 
  • Competitive salary plus annual bonus 
  • Favourable working hours (35 per week) 
  • Hybrid working 
  • Life assurance 
  • Matched pension contributions 
  • A wellbeing hour to spend doing whatever makes you happy 
  • 25 days annual leave plus bank holidays and your birthday off, on us!
  • A wide range of flexible benefits from Cycle2Work to private healthcare  
  • Paid volunteering days and matched charity fundraising
  • Free parking  
 
 

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952.  In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

About The Company

Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.

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