Job Role: Assistant Relationship Manager
Location: Manchester
Hours: 35 per week
About the company
Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.
At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.
Why Join Us?
- A competitive salary and benefits package including discretionary bonus
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Life assurance
- Paid volunteering days and matched charity fundraising
- A collaborative and flexible working environment.
- Opportunities for professional development and career progression.
- chance to make a real impact in a regulated, purpose-driven organisation.
What you`ll be doing
We are looking for a proactive and customer-focused professional to provide high-level support to our Relationship Management team, helping to deliver outstanding service to our Commercial Finance Asset Based Lending client base. In this role, you will play a key part in supporting client relationships, ensuring efficient service delivery, and contributing to the ongoing success and growth of our portfolio.
- Provide dedicated office-based support for a specific portfolio of clients
- Responsible for ensuring high levels of service are maintained
- Responsible for preparation of all aspects of first payments for clients that are joining the portfolio
- Support with management of risk (following up audit points, verifications, risk factor trend investigation)
- Support Relationship Manager with onsite client visits and take-ons
- Provide risk management analysis including the preparation of monthly covenant monitoring and analysis of periodic MI/Audited Accounts
- Identify opportunities to generate additional income
- Take ownership for any ‘bespoke’ operations within own portfolio
- Authorise schedules and payments in line with authorities
- Support Operations team with peaks in workflow across all aspects of team (MER, cash processing, schedules, cover for other ARM etc)
- Provide training and coaching support to the Account Executives / Office Juniors within the team
- Ensure robust governance and compliance is adhered to in all aspects of role
What we`re looking for
- Proven track record of ‘front line’ client facing experience
- In-depth knowledge of the risk managements principles of Factoring and Invoice Discounting
- Able to work to deadlines
- Strong verbal and written communicator
- Ability to analyse information accurately
Everyone is different. Everyone is valued
As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.