We have a new opportunity for a sales focussed individual with a good understanding of credit policy to join our team and support existing partner dealerships with car finance proposals, converting them into written business.
As Dealer Engagement/ Sales Support Executive you will engage with our network of V12 Vehicle Finance Dealers to increase finance application conversions, providing professional interactions with dealers to discuss proposals and offer solutions that may enable the proposal to progress.
This role is a supportive conduit between the underwriting and Account Management team to follow up deals and provide transactional level assistance, delivering a seamless dealer experience, reducing touch points throughout the end-to-end journey and ultimately contribute to more positive customer outcomes.
What you will do
- Survey accepted dealer proposals real-time to follow up with the proposing dealers to confirming the underwriting decision, the terms and figures of the acceptance along with any conditions required to progress the application.
- Gain understanding from the dealer that the acceptance we obtain is the best outcome for the customer and a commitment the application can be progressed (including any other points of clarification) at the point of acceptance
- Identify where proposals can be re-evaluated to optimise conversion to written business (including marginal cases and lending limitations)
- Handle dealer requests for information or help, liaising with account managers to confirm information and support with requests
- Call newly onboarded dealerships to ensure any questions about vehicle finance overall lending criteria, products and services can be answered.
- Provide system training to dealers from time to time to ensure dealers have a full understanding of how to navigate a proposal from submission through to pay out.
- Update appropriate systems with notes and amendments where necessary, recoding information accurately in line with the operational policies
- Build positive relationships with dealerships professionally, personably and demonstrate the company values and behaviours
- Ensuring compliance with all relevant procedures and polices
- Gather and provide dealer feedback to operations, identifying any common friction points that impact customer outcomes
- Customer contact to follow up on requests for documentation, return of e-sign documents
What you will bring
This is a proactive role that requires strong outbound telephony skills, building effective relationships with external business partners. Working knowledge of underwriting systems, criteria and policy are essential along with a good understanding of car finance products and pay out processes.
How you will be rewarded
Along with your salary, you also get;
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- Flexible hybrid working
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free breakfast, fruit, and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
Everyone is different. Everyone is valued
As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.