Our customers are at the heart of everything do therefore ensuring our products and services continue to be competitive and communicated to our customers via increasingly innovative and user friendly channels is core to our Marketing strategy.
We are seeking an experienced creative to join our Marketing team to work with our Consumer Savings and Vehicle Finance teams in delivering our customer communications strategy.
About the role
The role of the Customer Communications Executive is to provide first-line support for the communications strategy for Vehicle Finance and Savings customers, working closely with stakeholders across the business. This includes applying Consumer Duty principles to customer journeys and communications, ensuring they are clear and easy to understand to enable the customer to make informed decisions to achieve good financial outcomes. Responsibilities include developing marketing, servicing and transactional customer communications for B2B and B2C content channels, branding, product positioning and lead generation.
Key responsibilities (Full role profile attached)
- Customer communications including development and execution of contact strategies and campaigns for customer acquisition and retention.
- Management of social media content
- Partnership Management including lead generation campaigns, sales conversion
- Sales team communications including creation of sales tools for external sales team and multi channel brand management
What you will bring
You will have experience in a similar role with exemplary communication skills and demonstrable evidence of creating engaging copy for both business to business and business to customer communications and discern appropriate style and tone of voice for content.
This is a multi product role with a number of stakeholders both internally and externally therefore the ability to influence and manage multiple relationships including 3rd parties is essential, along with the ability to manager and own multiple projects, priorities and deliverables.
You will have fluent understanding of Pardot and/or Dot Digital platforms, marketing automation tools and CRM systems, preferably Salesforce. You will also have website CMS experience.
Financial services experience or other regulated industry experience is helpful but not essential.
What We Offer
Along with your salary, you also get;
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- Online GP, Physiotherapy & Counselling service along with other wellbeing services
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free breakfast, fruit, and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
- Enhanced maternity/ paternity
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.