Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.
At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment. So join us as we strive to Grow, Sustain and Love the way we work.
Job Purpose:
To execute the fraud prevention strategies effectively, to investigate and report cases of suspected or confirmed fraud accordingly.
Job Description:
Key responsibilities
- Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company’s fraud prevention strategy.
- Investigate allegations of fraud raised post application, take timely action to protect any victims of fraud identified.
- Submit reports of suspected and confirmed fraud cases to relevant external parties, including but not limited to law enforcement, Cifas and SIRA.
- Act as a fraud prevention point of contact for relevant third parties, including but not limited to, internal stakeholders, Cifas and SIRA.
- Work to agreed service level agreement (SLAs) providing exceptional customer service to applicants and external stakeholders.
- Be self-motivated and take accountability for own workloads with minimal supervision when required.
- Any other reasonable request as directed by management.
- Flexible working environment, we offer a 35 hour week contract over 7 days: There are also many varied shifts available, with opening times of 8am- 7 pm Monday to Friday, 8:30 am -4 pm on a Saturday and 8:30am-4pm on a Sunday. Hybrid working can be offered to you once you have completed training.
Person Specification:
Knowledge / Experience
- Knowledge of Cifas and SIRA would be an advantage but not essential
- Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development.
- Logical thinker with an attention to detail.
- Strong oral and written communication skills.
- Ability to work off own initiative and prioritise workload.
What's on Offer:
- Competitive salary plus annual bonus
- Favourable working hours (35 per week)
- Hybrid working
- Group Life assurance
- Matched pension contributions
- A wellbeing hour to spend doing whatever makes you happy
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Paid volunteering days and matched charity fundraising
- Free parking