We are currently seeking an experience supplier management professional to join our Procurement & Supplier Governance team as Vendor Relationship Manager, to support managers in the business with 3rd party supplier management.
Job Purpose
As Vendor Relationship Manager you will be responsible for building and managing relationships between STB Group and its suppliers, and to manage day to day supplier risk. This will include activity such as monitoring suppliers’ performance, risk management, supplier assurance and service review management. By building strong partnerships, the vendor relationship manager helps optimize the supply chain, ensure compliance, and achieve overall business success. The vendor relationship manager in conjunction with business supplier relationship managers (SRMs) are responsible for ensuring that suppliers meet or exceed their contractual obligations.
Key Responsibilities
- Deliver high quality supplier management reviews by ensuring supplier meetings are scheduled, conducted in a consistent manner and information is accurately recorded. Identifying improvement areas, negotiating better terms, and fostering long-term partnerships to support strategic business goals. In addition to service review meetings, take part in the annual supplier reviews, mid-term reviews, regular calls/meetings, risk assessments and any other supplier relationship meetings as required.
- Provide specialist expertise and manage suppliers where either support is required from an SRM, or where an SRM doesn’t formally exist. Support Supplier Relationship Managers in the execution of their duties, including but not limited to information gathering, providing guidance, incident reviews, conducting supplier meetings.
- Evaluate supplier performance through analysis of delivery, quality, and cost metrics, initiating corrective actions when necessary. Report on relevant supplier MI to ensure that supplier performance is aligned to the key performance indicators.
- Foster strong relationships with suppliers through regular communication, resolving issues and conflicts that may arise.
- Support in the maintenance of the central record of all suppliers (Tiers 1,2,& 3) across STBG, including the nature of service, business owner and maintain documentation pertaining to suppliers, including but not limited to contracts, business continuity documentation, exit plans, info sec, other relevant certificates and information.
- Responsible for the identification and assessment of risks and key controls with suppliers in order to minimise the Bank's potential exposure.
- Work with subject matter expert teams (e.g. Procurement, Information Security, IT, Operations Resilience, etc.) to make sure that suppliers' controls meet the Bank's minimum requirements.
- On an ad-hoc basis conduct on-site supplier visits to confirm that they are operating in accordance with policies and contractual terms. Develop plans in collaboration with the supplier and relevant internal stakeholders to mitigate any identified risk exposures.
- Support in the supplier cost management and invoice reconciliation of Tier 1 & 2 suppliers to provide validation regarding adherence to what has been contractually agreed.
- Produce reporting on critical or important suppliers and provide to relevant internal stakeholders.
Required Skills, Knowledge and Experience
- Ability to represent the organisation externally with proven 3rd party relationship management skills
- Strong knowledge of risk management practices with the ability to identify, quantify and effectively manage risks.
- Ability to review and analyse key external trends and influences to ensure that a wide range of information is used to effectively manage suppliers and associated risks.
- Strong communication skills to build supplier relationships and facilitating productive discussions.
- Good analytical qualities to monitor and review supplier’s financial and operational performances to ensure supplier meet contractual obligations and quality standards
- Excellent negotiation skills help in securing favourable terms and resolving conflicts amicably with suppliers at many different levels
- Well organised and able to prioritise workload in line with tight targets and deadlines
- Familiarity with relevant industry regulations and standards
What we Offer
Along with your salary, you also get;
- Annual bonus scheme
- Group life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free breakfast, fruit, and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
- Enhanced maternity/ paternity
At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.
As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.