The Senior Manager, Collections & Recoveries Portfolio Strategy, Performance and Insight for STB group will lead the development and execution of innovative collections strategies to optimise collections recovery rates and performance and enhance the customer experience for customers in financial difficulties.
The role covers managing collections strategy, including the influence on Bad Debt Charge and IFRS model impacts, for all the lending products offered by STB Group. This is a new senior management role and involves designing, managing and optimising the Bank’s ‘end to end’ Collections and Recoveries Strategy (including but not limited to debt sale strategy), as well as analysing current processes, implementing best practices, and driving and leveraging data-driven insights to deliver optimal customer and Bad Debt Charge performance. The position will also conceptualise and implement a digital journey for customers in financial difficulties to give seamless experience to the customers and optimally drive the collections function. The ideal candidate will collaborate closely with the Head of Collections, Head of Credit Risk and Head of Finance and other cross-functional teams to ensure alignment with overall business objectives and regulatory requirements.
What you will Bring
- Proven experience in collections strategy development, preferably within the banking or financial services sector.
- Strong analytical skills, with the ability to interpret complex data and drive actionable insights.
- Excellent leadership and team management abilities, with a track record of mentoring and developing talent.
- In-depth knowledge of relevant regulatory frameworks and compliance standards.
- Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience with collections technologies and tools, including CRM systems and data analytics platforms.
- Strong problem-solving skills and the ability to thrive in a fast-paced environment.
- Ability to lead change and influence internal and external stakeholders. Be the “ Credit and Collections Face of the Bank" to the external industry/bodies.
How you will be rewarded
We offer challenge, variety and flexibility. We offer a hybrid working environment with flexible working arrangements. We offer a collaborative team environment. We offer tremendous autonomy. We provide feedback and support in helping you develop your career. And on top of all this, we offer a competitive salary (£76,000 - £105,000 dependent on experience), private healthcare, share save scheme, inclusion in the company bonus scheme, enhanced maternity/paternity and a suite of flexible benefits that you can opt into to suit your lifestyle.
We celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes.
Everyone is different. Everyone is valued
As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.