What you will do
Working within the IT Service Desk team and reporting to the IT Service Desk Manager, you will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects. As well as this you will also be responsible for incident management of high priority calls and the management of the End User Computing estate. As part of our continual improvement approach you will also be expected to identify and raise opportunities to reduce error, increase efficiency and reduce costs.
Key Responsibilities
•Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA’s
•Logging Calls and actions to agreed standards
•Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required..
•Adherence to change control procedures.
•Liaising with 3rd parties.
•Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal.
•Ensuring sufficient cover for the service desk during supported hours
•Involvement in projects / requests.
•Remote support visits to STBG sites
•Monitoring infrastructure status and performance.
•Documentation of IT Systems, processes and procedures
•Keeping up to date with current technologies
What you will bring
·Min 1 year IT Support experience or equivalent
·Experience and a minimum foundation knowledge of –
·MS Windows & 365 Suite
·Windows Server 2016/2019/2022
·Windows 10 & 11
·Networking to include TCP/IP, routing, DNS, DHCP etc
·Apple iOS devices
·Microsoft Intune
·Sound knowledge of computer hardware
·Previous experience of supporting IT systems in a financial environment would be beneficial but not essential.
Everyone is different. Everyone is valued
As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.